Problem: Quality Inconsistencies

Whether you like it or not, the quality of your organization is being inspected and dissected at every turn. CMS, The Joint Commission, HealthGrades, Leapfrog, Newsweek, Modern Healthcare, and websites such as rateyourhospital.com have forced a level of transparency on your organization that was unimaginable a decade ago. Quality, once an important operational function, is now a strategic imperative, and the chase for Baldrige, ISO 9000, and Magnet has created additional pressures.

The truth is, though, most healthcare organizations fall woefully short when it comes to providing consistent quality across the spectrum. Projects are often started and never finished, continue on year after year, and produce no meaningful or lasting results. If your current investment in quality improvement is not generating a 10-fold return, then you should re-evaluate your program.

Solution: Create a Sustainable Quality Management System

strategicplanningMD has designed and perfected a quality management system that has produced long-term sustainable results, eliminated competing priorities, streamlined operations, transformed cultures, and even landed one hospital on the list of 50 safest hospitals in America. Our system includes:

  • Identification of key business processes (KBPs) and associated key performance indicators (KPIs).
  • Analysis of all committees, task forces, teams, and projects to identify those that no longer provide value to the organization.
  • Redesign of committees, committee structure, and committee hierarchy based on KBPs and KPIs.
  • Quality management system dashboards to serve as an early-warning system for quality failures.
  • Linkage between strategic planning and quality improvement.
  • Training on quality management systems, methods, and tools.

We are also experts at facilitating and managing quality improvement and design projects, including:

If you want to take your quality improvement program to the next level, then call us at 800-535-1559. We’ll show you the possibilities for achieving breakthrough levels in quality.